Refund Policy
Last updated: December 2025
Refund Policy Overview
At Zaza Weed, we are committed to providing quality products and excellent customer service. Please review this Refund Policy carefully before placing an order.
By completing a purchase through our website, you acknowledge and agree to the terms outlined below.
General Refund Policy
Due to the nature of our products and fulfillment process, all sales are generally considered final once an order has been submitted and processed.
Refunds, replacements, store credits, or other resolutions may be offered at our sole discretion for verified issues involving damaged products, defective items, incorrect shipments, missing products, or qualifying delivery problems.
Each request is reviewed individually, and approval is not guaranteed.
Reporting Order Issues
If you experience an issue with your order, please contact us as soon as possible after delivery.
To investigate and verify a claim, we may request:
- Order number
- Description of the issue
- Photographs or videos of the product
- Photographs of the shipping package and label
- Any additional documentation reasonably necessary to evaluate the claim
Failure to provide requested information may result in delays or denial of the request.
Damaged or Defective Products
If a product arrives damaged or appears defective, please contact us promptly after receiving your order.
After reviewing the claim, Zaza Weed may, at its sole discretion:
- Replace the affected product
- Issue store credit
- Provide a partial refund
- Issue a full refund
The resolution offered will depend on product availability, the nature of the issue, and the supporting evidence provided.
Incorrect Orders
If you receive a product that differs from what was ordered, please notify us as soon as possible.
Once the issue has been verified, we may provide a replacement, store credit, refund, or another appropriate resolution at our discretion.
Missing Items
If an item is missing from your shipment, you must contact us within a reasonable time after delivery.
Claims for missing items may be reviewed using:
- Packing records
- Shipping documentation
- Carrier information
- Fulfillment records
- Shipment weight verification
- Photographic evidence
Claims that cannot be verified may be denied.
Lost Packages
If a package is believed to be lost during transit, we may initiate an investigation with the shipping carrier.
Any refund, replacement, or store credit will be considered after reviewing the carrier’s findings and available tracking information.
Packages confirmed as lost by the carrier may qualify for a replacement or alternative resolution at our discretion.
Delivered Packages
If tracking information indicates that a package was delivered but you cannot locate it, we recommend:
- Confirming the shipping address used for the order
- Checking with household members
- Contacting neighbors or building management
- Contacting the carrier directly
- Reviewing any available delivery confirmation details
Once a carrier marks a package as delivered, Zaza Weed is generally not responsible for theft, loss, or damage occurring after delivery unless otherwise required by law.
Customer Address Errors
Customers are responsible for providing accurate and complete shipping information.
Zaza Weed is not responsible for delivery issues resulting from:
- Incorrect addresses
- Incomplete address information
- Invalid recipient details
- Customer input errors
If a package is returned due to incorrect information provided by the customer, additional shipping charges may be required before reshipment.
Order Cancellations
Orders may only be canceled before they enter processing or fulfillment.
Once an order has been processed, packed, prepared for shipment, or shipped, cancellation requests may not be approved.
If a cancellation is approved, any non-refundable transaction fees, payment processing fees, or costs already incurred may be deducted where permitted by law.
Returns
Products may not be returned without prior written authorization from Zaza Weed.
If a return is approved, customers must follow the return instructions provided by our support team.
Unauthorized returns may be rejected, refused, or disposed of without refund or credit.
Unless otherwise agreed in writing, customers are responsible for return shipping expenses.
Chargebacks and Payment Disputes
If you have a problem with an order, we encourage you to contact us before initiating a chargeback or payment dispute.
Many issues can be resolved more efficiently through direct communication with our customer support team.
Zaza Weed reserves the right to provide order records, tracking information, communications, delivery confirmations, and other supporting evidence in response to any chargeback or payment dispute.
Fraud Prevention
To protect our customers and business operations, all refund requests are subject to review.
We reserve the right to deny refunds, replacements, store credits, or future purchases where we reasonably suspect:
- Fraudulent activity
- Abuse of refund policies
- False claims
- Unauthorized payment activity
- Other suspicious conduct
Limitation of Liability
To the fullest extent permitted by applicable law, Zaza Weed shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from any purchase, shipment, delivery issue, product use, or inability to use our products or services.
In all cases, any approved refund or reimbursement shall be limited to the amount paid for the affected product or order.
Changes to This Policy
Zaza Weed reserves the right to update, modify, or replace this Refund Policy at any time without prior notice.
Any changes become effective immediately upon posting to our website unless otherwise required by applicable law.
Contact Information
Zaza Weed
1370 N Saint Andrews Place
Los Angeles, CA 90028
United States
Email: [email protected]