Shipping Policy
Last updated: December 2025
Shipping Information
Zaza Weed is committed to processing and delivering orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays, damages, or delivery issues.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
Order Processing
Orders are typically processed after payment has been successfully authorized and verified.
Processing times may vary depending on:
- Product availability
- Order volume
- Payment verification requirements
- Inventory reviews
- Holidays and weekends
- Operational circumstances beyond our control
Orders are not considered shipped until a shipping confirmation has been issued.
Zaza Weed reserves the right to delay, hold, refuse, or cancel any order that requires additional review or verification.
Shipping Methods and Delivery Estimates
Available shipping methods may vary based on destination, product availability, and carrier service options.
Any shipping or delivery estimates provided on our website are estimates only and should not be interpreted as guaranteed delivery dates.
Actual delivery times may be affected by:
- Carrier delays
- Severe weather conditions
- High shipping volumes
- Public holidays
- Transportation disruptions
- Regulatory inspections
- Circumstances outside our reasonable control
Zaza Weed is not responsible for delays that occur after an order has been transferred to the shipping carrier.
Shipping Locations
We ship to locations where delivery of our products is legally permitted.
We reserve the right to refuse shipments to certain states, cities, regions, or jurisdictions at our sole discretion.
Customers are responsible for ensuring that purchases and deliveries comply with all applicable local laws and regulations.
Customer Responsibility for Shipping Information
Customers are responsible for providing accurate, complete, and current shipping information at checkout.
Zaza Weed is not responsible for shipping issues arising from:
- Incorrect shipping addresses
- Incomplete address information
- Invalid recipient details
- Customer input errors
- Address changes requested after processing has begun
If a shipment is returned because of inaccurate information provided by the customer, additional shipping fees may apply before reshipment.
Tracking Information
Tracking information is generally provided once an order has been processed and accepted by the shipping carrier.
Tracking updates are generated by the carrier and may not appear immediately.
Zaza Weed is not responsible for carrier scanning delays, tracking interruptions, or inaccurate tracking information supplied by third-party shipping providers.
Lost Packages
If a package appears to be lost during transit, customers should contact us promptly.
We may initiate an investigation with the shipping carrier before determining eligibility for a replacement, store credit, or refund.
Any resolution will be determined after reviewing available tracking information, carrier findings, and other relevant documentation.
Packages confirmed as lost by the carrier may qualify for replacement or another reasonable remedy at our discretion.
Delivered Packages
If tracking information indicates that a package has been delivered but cannot be located, customers should:
- Confirm the shipping address
- Check with household members
- Check with neighbors or building management
- Contact the shipping carrier
- Review available delivery confirmation details
Once a carrier marks a package as delivered, Zaza Weed is generally not responsible for theft, loss, or misplacement occurring after delivery, except where required by law.
Damaged Orders
If an order arrives damaged, customers should contact us as soon as possible after delivery.
To assist with our review, we may request:
- Order number
- Photographs of the shipping package
- Photographs of the affected products
- A description of the damage
- Any additional supporting documentation
All claims are subject to review before any replacement, store credit, or refund is approved.
Missing Items
If an item is missing from your shipment, please notify us within a reasonable period after delivery.
Claims may be reviewed using:
- Fulfillment records
- Packing documentation
- Shipment weights
- Carrier information
- Photographic records
We reserve the right to deny claims that cannot be reasonably verified.
Returned Shipments
Orders returned to Zaza Weed due to:
- Incorrect addresses
- Refused deliveries
- Unclaimed packages
- Delivery failures caused by customer actions
may be eligible for reshipment after payment of any applicable shipping charges.
Original shipping fees may not be refundable.
Order Modifications
Requests to change shipping addresses, shipping methods, or other order details after submission cannot be guaranteed.
Once an order enters processing or fulfillment, modifications may no longer be possible.
Customers should carefully review all information before completing checkout.
Risk of Loss
Unless otherwise required by applicable law, ownership and risk of loss transfer to the customer once an order is delivered to the shipping carrier.
After transfer to the carrier, shipping performance and delivery timing are generally outside of our direct control.
Force Majeure
Zaza Weed shall not be responsible for delays, interruptions, or shipping failures resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Fires
- Labor disputes
- Transportation interruptions
- Supply chain disruptions
- Government actions
- Public health emergencies
- Utility failures
- Carrier service interruptions
Delivery estimates may be affected by these events without liability to Zaza Weed.
Limitation of Liability
To the fullest extent permitted by applicable law, Zaza Weed shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from shipping delays, carrier performance issues, delivery interruptions, or package loss.
Any liability related to a shipment shall be limited to the amount paid for the affected order, except where prohibited by law.
Policy Updates
Zaza Weed reserves the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting to our website unless otherwise required by applicable law.
Contact Information
Zaza Weed
1370 N Saint Andrews Place
Los Angeles, CA 90028
United States
Email: [email protected]