Frequently Asked Questions
Orders & Payment
How Do I Place An Order?
Placing an order is easy! Just follow these 7 steps:
- Register for an account
- Browse our products and add your favorite items to your cart.
- Review your cart and proceed to checkout when you’re ready.
- Enter your shipping and billing information, then securely complete your payment.
- We’ll carefully pack your order in discreet, smell-proof packaging and ship it via USPS.
- Once shipped, you’ll receive a tracking number by email.
- Most orders arrive within 2–5 business days, depending on your location.
Do You Ship to My Area?
We ship to all U.S. states where mail service is available.
What Are Your Business Hours?
We are open 24/7. Our customer service team will also be available 24/7.
What is The Minimum Order Amount?
$50 is the minimum order. Orders above $149 will receive free shipping, if under $149, it will be $14.95 for shipping.
Can I Cancel or Edit My Order?
As long as your order has not yet been shipped, our support team will do their best to accommodate any changes to your order. Please contact us as soon as possible at support@zazaweed.co for assistance.
What Payment Methods Do you Accept?
We accept multiple payment options to make your checkout smooth and convenient: Debit and Credit cards (Visa, Mastercard) and cryptocurrency via CashApp BTC. Every transaction is secure and encrypted, ensuring your personal and financial information is fully protected.
- Debit & Credit Cards: Fast and easy payments with major cards.
- PayPal
- Cryptocurrency (BTC via CashApp): Pay using Bitcoin for a private and flexible option (coming soon).
- Zelle (coming soon).
Our payment system is designed to be hassle-free, reliable, and instant, so you can focus on enjoying your order without worrying about security or delays.
Why Was My Payment Declined?
If your payment was declined, please check the following:
- Ensure you are using a supported payment method.
- Verify that your account has sufficient funds.
- If paying with a card through Credit Card, check that your card details are entered correctly and that your bank allows online transactions.
- If using Zelle or Crypto, confirm that your payment was sent to the correct recipient.
Shipping & Delivery
Are There Any Shipping Charges?
Shipping is free for orders over $149. Orders under $149 have a $14.95 fee
How Long Will it Take to Receive My Package?
All orders will be processed the same day and shipped out same-day or next business day at latest and will arrive in 2-5 business days!
Will I Be Able to Track My Package?
As soon as your order is completed we will email you a USPS tracking number so you could follow along.
What Happens if I Didn't Receive My Package?
Please contact us if you do not receive your order and we will do our best to track it down until the package is received.
What Do I Need at the Time of Delivery?
You will need to sign for the package unless you specifically ask for no signature. We are not liable for the package if you waive the signature upon delivery.
My tracking hasn’t updated—what should I do?
Tracking updates may take 24–48 hours to appear, especially during busy shipping periods. If your tracking hasn’t moved after 2 full business days, please reach out to us with your order number so we can check the status and assist you.
Can I Change My Shipping Address?
Yes—if your order has not yet been processed or shipped, we can update your shipping address. Please contact us as soon as possible with your order number and the correct address. Once a package has been shipped, we’re unable to make changes.
Product Information
Are Your Products Lab Tested?
Yes. All products we offer come from trusted suppliers and include third-party lab testing to ensure quality, potency, and compliance with applicable regulations.
How Fresh is Your Flower?
Our flower is sourced in small batches to ensure maximum freshness, quality, and consistency. We work closely with trusted suppliers to deliver products in peak condition.
What is the Difference Between Indica, Sativa, and Hybrid?
Indica: Commonly associated with relaxing and body-focused effects.
Sativa: Often described as uplifting, energizing, and more cerebral.
Hybrid: A combination of indica and sativa genetics that may provide a balanced experience, depending on the strain.
Please note that effects can vary from person to person and individual experiences are not guaranteed.
What are the THC Percentages?
THC percentage indicates the potency of a product and the concentration of cannabinoids it contains. While higher THC levels may suggest stronger effects, your experience can vary based on the strain, your tolerance, and individual factors.
Specific cannabinoid information is listed on each product page and may vary slightly between batches.
Returns & Refunds
Refund Policy
Due to the nature of our products, we do not accept returns or exchanges.
If you experience any issues with your order, please contact us as soon as possible through our live chat or email us at [email protected]. Our team will review the situation and work with you to find the best possible solution.
What if Something is Wrong With My Order?
If there’s an issue with your order, our support team is here to help.
Missing Items
- Contact us within 48 hours of delivery.
- Please provide clear photos or videos of all items received, including the packaging.
- Approved claims may be eligible for store credit or another resolution at our discretion.
Incorrect or Defective Products
- Contact us within 48 hours of receiving your order.
- Send clear photos or videos showing the issue.
- Depending on the situation, we may offer a replacement, store credit, or another appropriate resolution.
For assistance, reach out through our live chat or email us at [email protected] and we’ll work quickly to resolve the issue.
Account Security
How is My Privacy Protected?
We use industry-standard security measures and encrypted checkout technology to help protect your personal and payment information. We do not sell or share your personal information with third parties for marketing purposes.
All orders are shipped in discreet, odor-resistant packaging with no indication of the contents. Products are carefully packaged to help maintain freshness and privacy during transit.
How Do I Update My Account Details?
You can update your account details, including your name, email address, and password, by logging into your account and visiting the Account Details section.
Simply make your changes and save your updates. If you’re unable to access your account or need assistance, contact our support team and we’ll be happy to help.
How Do I Reset My Password?
If you’re having trouble logging in, follow these steps to quickly reset your password:
Step 1: Go to the Sign In page.
Step 2: Click “Lost your password?”
Step 3: Enter your username or email address.
Step 4: Click Reset Password.
Step 5: Wait for the confirmation message stating that a reset email has been sent.
Step 6: Open the email in your inbox (check Spam/Junk if needed) and follow the instructions to create your new password.
If you still can’t access your account after resetting your password, feel free to reach out to our support team for additional help.
Can I Re-Order Previous Purchases?
Yes! You can reorder any past purchase by logging into your account and viewing your order history. Simply select the items you want to buy again and add them to your cart. If you need help finding a past order, our support team is happy to assist.